Terms of Service

1. Acceptance of These Terms

The Service is operated by TOG Products Inc., a California corporation located in Marina del Rey, CA 90292 (“we,” “us,” or “our”). By creating an account, ticking the acceptance box at signup, or using showcasevideos.ai (the “Service”), you agree to these terms of service and to our privacy policy, cookie policy and, if you use text-message codes, our SMS terms, all of which are part of this agreement. If you are using the Service on behalf of a company or brokerage, you represent that you have authority to bind it, and “you” refers to both you and that organization. If you do not agree, do not use the Service. We record the date and version of the terms you accepted.

2. The Service

ShowcaseVideos.ai is an AI video studio: you upload listing photos or paste a listing web address, and AI models classify, stage, animate, score, and assemble them into a finished showcase video with camera motion, an address overlay, your branding, and music. The Service also offers related tools such as listing marketing kits, social-media cuts and public share pages. The Service is powered by third-party AI models (section 13). Your listings and videos are saved to your account so you can return to and download past videos, and finished videos can be edited and re-rendered for 30 days after they are created. Nothing in the Service requires you to download or install software; it runs in your browser.

3. Eligibility and Accounts

• You must be at least 18 years old and able to form a binding contract to use the Service. The Service is for business use by real estate professionals and the businesses that serve them.
• You register with your name, email address and a password, or with Google sign-in. You must verify your email address before the Service is fully available.
• You are responsible for the accuracy of your account information and for keeping your credentials confidential. We strongly recommend turning on two-step verification.
• You are responsible for all activity under your account. Notify us promptly at info@showcasevideos.ai of any unauthorized use.
• One account is for one person. Do not share accounts or resell access. Team plans (section 6) are the way to give colleagues their own seats.
• Closing your account. You can stop using the Service at any time. To delete your account and its data, follow the steps on our data deletion page; deletion completes within 30 days and cannot be undone, so download anything you want to keep first. A deleted account cannot be reactivated; you are welcome to create a new one.

Two-step verification text messages

If you choose to receive two-step verification (2FA) codes by text, you agree to receive one-time passcodes from ShowcaseVideos.ai at the mobile number you enter, used only to confirm it’s you when you sign in. We send no marketing or other text messages. Message frequency varies (one text per code you request); message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. See our SMS Terms and Privacy Policy.

4. Plans, Automatic Renewal and Billing

• Free plan. New members start on the Free plan with a one-time grant of starting credits, no payment method required. Videos rendered on the Free plan carry a small ShowcaseVideos.ai watermark. Starting credits do not renew.
• Paid plans and credit packs. Continued use beyond the starting credits requires a paid membership (Agent, Office, or Brokerage, or a negotiated Enterprise plan) or the purchase of a credit pack. Either removes the watermark from videos rendered after the purchase. Current pricing, included credits and plan features are listed on the pricing page and shown again at checkout.
• Automatic renewal. Paid memberships are billed in advance, monthly or annually at the price shown when you subscribe, and renew automatically at the end of each billing period until you cancel. By subscribing you authorize us and our payment processor, Stripe, to charge the payment method on file for each renewal. We send a receipt for every charge. For annual plans we also email a reminder about 30 days before the renewal date, with the date, the amount and how to cancel.
• How to cancel. Cancel any time from Account > Subscription with one click, or by emailing info@showcasevideos.ai. Cancellation takes effect at the end of the current billing period; you keep access and your remaining credits until then, and you will not be charged again.
• Refunds. Except where the law requires otherwise, fees for memberships and credit packs are non-refundable, and unused credits are not redeemable for cash. We may, at our sole discretion, issue a refund or credit in an individual case; doing so does not oblige us to do so again. Members in jurisdictions with statutory withdrawal rights, such as the European Union and United Kingdom, keep those rights; note that by starting a render you request immediate performance and the credits that render consumes are not refundable.
• Failed payments. If a renewal payment fails we will retry it and email you. If it continues to fail, the membership may be canceled and your account returns to the Free plan.
• Price changes. We may change prices with at least 30 days’ notice by email; changes apply from your next renewal, and you may cancel before then.
• Taxes. Prices exclude any sales tax, VAT or GST that applies where you are, which is added at checkout where we are required to collect it.
• Promotions and beta discounts. Discount codes and beta pricing apply for the period stated when they are offered, after which the standard price applies at renewal.

5. Credits and Fair Use

Each plan includes a monthly credit allowance, stated on the pricing page. A new allowance is granted on the first of each calendar month; unused plan credits roll over and remain usable for two months from when they were granted before they expire. Credits from purchased credit packs do not expire while your account exists. Credits are consumed when you start a render, staging, motion clip or other credited action, at the rates shown before you confirm; a render that fails because of a fault on our side is not charged. Credits have no cash value, cannot be transferred between accounts except within a team, and are forfeited when an account is deleted. We may throttle or suspend usage that is automated, abusive, or clearly inconsistent with individual use, for example, scripted bulk submissions or resale of the Service’s output as an API.

6. Team Accounts

Office and Brokerage plans let one member (the owner) invite others to join a team. The owner is responsible for the team’s subscription, for the conduct of its members, and for having the authority to share the content members upload. Team credits are pooled and shared. The owner and any administrator the owner names can see every member’s listings, videos, branding and credit usage, share branding across the team, and disable a member’s seat; a disabled member’s listings stay with the team. If you accept an invitation you agree to these terms personally as well, and you acknowledge that the owner and administrators have that access. The owner may remove a member at any time, and a member may leave at any time by asking us to delete their account.

7. Acceptable Use

You agree not to use the Service to:

• Violate any law or the rights of others, including copyright in photographs and Fair Housing laws
• Create misleading listing media, misrepresent a property’s condition, or further illegal activity, fraud, or harm to any person
• Upload content that is unlawful, defamatory, obscene, or that depicts identifiable people without their permission
• Probe, breach, or test the security of the Service, scrape it, or access another member’s account or data
• Reverse engineer the Service or use it to build a competing video product
• Submit content you have no right to share, including others’ confidential information or personal data you are not authorized to process
• Circumvent credit allowances, free-video offers, referral rules, or other plan restrictions, including by creating multiple accounts
• Send spam or unsolicited messages using links or pages created through the Service

We do not review content before it is rendered or published. We may review it afterwards, and we may remove content or restrict an account that breaks these rules (section 19).

8. AI-Generated Content

This section matters more than any other. The video studio is powered by artificial intelligence:

• Videos, virtual staging, and chat responses are machine-generated. They may be incomplete, outdated, or simply wrong, and they may reflect limitations or biases of the underlying models.
• Nothing produced by the Service is legal, financial, investment, tax, accounting, medical, or other professional advice, and no client, fiduciary, or similar relationship is created by using it.
• The Service is a marketing tool. How you use its output in a listing you publish is your own responsibility, including compliance with the licensing, MLS, and disclosure rules described in the next section. For consequential questions, consult qualified professionals.
• The same photos may produce different results on different renders; that variability is inherent to the technology. Virtual staging can add, remove or alter objects, and you must check every frame before you publish it.
• Music in your videos is either generated by AI or drawn from our own library; you may use it only as part of a video produced by the Service.

9. Real Estate Licensing and Advertising Compliance

We are a software provider. We are not a real estate brokerage or agent, we do not hold a real estate license in any jurisdiction, and nothing in the Service constitutes an offer to represent a buyer or seller.

If you are a licensed real estate professional, you are solely responsible for knowing and following the rules that apply to you, wherever you are licensed or doing business, including those of:

• your state, provincial, or national real estate licensing authority (for example, a state Department of Real Estate or equivalent regulator);
• your local Multiple Listing Service, real estate board, or association, and your brokerage’s own policies;
• Fair Housing and other consumer-protection or advertising laws; and
• any law requiring disclosure when a listing photo or video has been virtually staged or otherwise digitally altered, several jurisdictions now require this by law (for example, California’s Assembly Bill 723).

We do not review, verify, or certify that a video, staging, overlay, or other output the Service generates satisfies those rules, and we make no representation that it does. Adding any legally required disclosure, label, or watermark; confirming the output is accurate and not misleading; and obtaining your brokerage’s or MLS’s approval before you publish it, are all your responsibility. We are not liable for any fine, license action, MLS penalty, or other consequence arising from your use of the Service’s output in a way that does not meet those rules.

10. Your Content and Share Pages

Ownership. You retain ownership of everything you upload to the Service and, to the extent we hold any rights in them, of the videos and images generated for you. We claim no ownership in your output; you may use it for your own listings and marketing without restriction.

Your promises. You represent that you own or have permission to use every photo, logo, name and listing detail you upload, including permission from the photographer or brokerage that holds the copyright in listing photos, and that your use of them in a video does not infringe anyone’s rights or breach your listing agreement or MLS rules.

License to us. You grant us a limited, worldwide, royalty-free license to store, process, reproduce, transmit and display your content as needed to operate the Service, including sending it to our AI and rendering providers to generate your videos and serving the share pages you create, as described in the privacy policy. We do not use your content to train AI models, we do not sell it, and we do not use your videos in our own marketing without your separate written permission.

Public share pages. Creating a share link publishes that video to a public page showing the address, city, and the agent and brokerage details you selected. Unless you turn off the search visibility option in the share dialog, that page may be indexed by search engines and appear in results for the property address. You may remove a page from search results at any time by turning off search visibility, and you may withdraw the page entirely by disabling the share link. Do not create a share link for a listing you are not authorized to market.

Storage. Your uploaded photos and finished videos are kept at unlisted storage addresses so our rendering providers and share pages can retrieve them; anyone with the exact address can open a file. You are responsible for keeping your own copies of anything important; we may delete content from a closed account or, after notice, from an account that has been inactive for an extended period.

11. Copyright Complaints (DMCA)

We respect the intellectual property of others and expect members to do the same. We respond to notices of alleged copyright infringement that comply with the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512) and to comparable notices from other countries.

To report infringement, send a written notice to our designated copyright agent containing: (1) your physical or electronic signature; (2) identification of the copyrighted work you claim has been infringed; (3) the web address of the material on the Service you claim is infringing, with enough detail for us to find it; (4) your name, address, telephone number and email address; (5) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act for the owner.

Copyright Agent, TOG Products Inc.
13700 Marina Pointe Drive, Unit 432, Marina del Rey, CA 90292
Phone: (619) 721-3484
Email: dmca@showcasevideos.ai

This agent is registered with the U.S. Copyright Office under registration number DMCA-1084738. The phone number is for copyright notices only; account and support questions go to the contact in section 23.

On receiving a valid notice we will remove or disable access to the material, notify the member who uploaded it, and give them the opportunity to send a counter-notice meeting the requirements of 17 U.S.C. § 512(g)(3). If we receive a valid counter-notice we may restore the material in 10 to 14 business days unless the complaining party tells us it has filed a court action. Knowingly misrepresenting that material is infringing, or that it was removed by mistake, exposes you to liability under 17 U.S.C. § 512(f).

Repeat infringers. We terminate, in appropriate circumstances, the accounts of members who are repeat infringers. A member who receives two or more valid notices will have their account suspended or closed.

12. Intellectual Property

The Service itself, including the site, its design, the AI pipeline, prompts, templates, music library, documentation and all software, is owned by us or our licensors and is protected by intellectual-property laws. These terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own business purposes; they transfer no ownership in the Service to you. The ShowcaseVideos.ai name and logo are our trademarks and may not be used without written permission, except that affiliates may use the marketing materials we provide. If you send us feedback or suggestions, we may use them without obligation to you.

13. Third-Party Services and Content

The Service depends on third parties, including Anthropic and fal.ai (AI models), Creatomate (video rendering), Backblaze and Namecheap (storage and hosting), Stripe (payments), Google (optional sign-in), Twilio (text messages) and Resend (email). We are not responsible for third-party services, and your use of them may be subject to their own terms. If a third-party provider becomes unavailable, parts of the Service may be interrupted; we may substitute an equivalent provider without notice.

Listing imports. When you import a listing by pasting its web address, the Service retrieves the publicly displayed photos and details from that page on your behalf. You are responsible for having the right to use that content; importing a listing you do not represent is a breach of these terms. We do not guarantee that any portal will remain importable.

Links. The Service and our blog link to other websites, including listing portals, social networks and vendors. We do not control or endorse them and are not responsible for their content or practices.

14. Affiliate Program

Our affiliate program lets approved partners earn a commission on the payments of members they refer. The commission rate, attribution window, hold period, minimum payout and rules shown on the affiliate program page at the time you apply are part of your agreement with us and are incorporated here. In addition: you must disclose your affiliate relationship to your audience as the FTC and applicable law require; you may not bid on our trademarks in paid search, send spam, refer yourself, or make claims about the Service that our own site does not make; commissions are paid only on payments that clear and are not reversed; we provide a Form 1099 where U.S. tax law requires it and may withhold payment until we receive a completed Form W-9; and we may change the program terms for future referrals, or end the program, with 30 days’ notice. Referrals already credited keep the rate locked when they signed up. We may withhold or reverse commissions, and remove a partner, for breach of these rules or for fraud.

15. Beta Features

We sometimes release features labeled beta, preview or early access, and we may offer beta pricing to early members. Beta features are provided for evaluation, may change or be withdrawn at any time, may not work as intended, and are excluded from any service commitment. Feedback on beta features may be used to improve the Service.

16. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that its output will be accurate, reliable, or suitable for any listing. Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you; in that case our warranties are limited to the minimum the law requires.

17. Limitation of Liability

To the maximum extent permitted by law: (a) we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, commissions, or business opportunities, arising from or related to your use of the Service, including decisions made in reliance on AI-generated content and any regulatory, MLS or brokerage consequence of publishing it; and (b) our total aggregate liability for all claims will not exceed the greater of the amount you paid us in the twelve months before the claim arose or one hundred U.S. dollars ($100). These limits apply regardless of the theory of liability and even if we were advised of the possibility of such damages. They do not limit liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence where applicable law so provides.

18. Indemnification

You will defend and indemnify us, and our officers, directors, contractors and providers, against claims, damages, and expenses (including reasonable attorneys’ fees) arising from your content, the listings and share pages you publish, your use of the Service in violation of these terms, or your violation of law, licensing or MLS rules, or third-party rights, including copyright claims over photographs you uploaded.

19. Suspension and Termination

You may stop using the Service or delete your account at any time (section 3). We may suspend or terminate your access, remove content, or disable share pages if you materially breach these terms, if we receive a valid legal demand, if your account is used for fraud or abuse, if a payment is charged back, if required by law, or if we discontinue the Service (with reasonable notice where practicable). Where practical we will warn you first and give you a chance to fix the problem, and we will tell you the reason unless the law prevents it. On termination your right to use the Service ends; you may ask for a copy of your content within 30 days, after which we may delete it. Fees already paid are not refunded on termination for breach. Sections that by their nature should survive, including sections 8 through 12 and 16 through 22, survive termination.

20. Disputes, Arbitration and Class-Action Waiver

Governing law. These terms and any dispute between you and us are governed by the laws of the State of California, without regard to conflict-of-laws rules, except that the Federal Arbitration Act (9 U.S.C. § 1 and following) governs the interpretation and enforcement of this section.

Talk to us first. Before starting an arbitration or a court case, the party with the dispute must send the other a written notice describing it and the relief wanted, to info@showcasevideos.ai for notices to us, or to the email address on your account for notices to you. Both parties will then try in good faith to resolve it informally for 60 days, which may include a call if either party asks. Deadlines to bring a claim are paused during those 60 days.

Binding individual arbitration. If the dispute is not resolved informally, you and we agree that any dispute, claim or controversy arising out of or relating to these terms, the Service, or your account, including whether a dispute must be arbitrated, will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules where they apply, or otherwise its Commercial Arbitration Rules, as modified by this section. The rules are available at www.adr.org. A single arbitrator decides the dispute. The hearing will take place by video or phone where possible, or otherwise in the county where you live or in Los Angeles County, California, at your choice. The arbitrator may award the same individual relief a court could, and the award may be entered as a judgment in any court with jurisdiction. Payment of arbitration fees will follow the AAA rules and applicable law, and for claims you bring as an individual consumer we will pay any filing, administration and arbitrator fees that exceed what you would have paid to file in court.

Class-action and jury waiver. You and we may each bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding, and may award relief only in favor of the individual party seeking it and only to the extent needed for that party’s individual claim. You and we each waive the right to a trial by jury.

Mass filings. If 25 or more similar arbitration demands are filed against us by or with the help of the same lawyers or organizations, the AAA’s Mass Arbitration Supplementary Rules apply, and the demands may be administered in batches, with the parties’ agreement or as the AAA directs, so that they can be resolved efficiently.

What is not arbitrated. Either party may instead bring an individual claim in small claims court if it qualifies and stays there. Either party may go to court for an injunction to stop infringement or misuse of intellectual property. Claims for public injunctive relief, where the law does not allow them to be waived or sent to arbitration, will be decided by a court after any arbitrable claims are decided, and that court case will be paused until then.

Your right to opt out. You may opt out of this arbitration agreement by emailing info@showcasevideos.ai with the subject “Arbitration opt-out” from the email address on your account within 30 days of first accepting these terms. If you were already a member on October 30, 2026, you have 30 days from the date we notify you of this section. Opting out does not affect any other part of these terms or your use of the Service; disputes are then resolved in court as described below.

Courts. Any dispute that is not arbitrated, including a dispute after an opt-out or where this arbitration agreement is found not to apply, will be resolved exclusively in the state or federal courts located in Los Angeles County, California, and both parties consent to their jurisdiction and venue.

If part of this section fails. If the class-action waiver is found unenforceable for a claim, that claim must be decided in court, not in arbitration, and the rest of this section still applies to the remaining claims. If any other part of this section is found unenforceable, it is severed and the rest remains in force. This section survives the end of your account and these terms.

Changes to this section. If we change this section, the change will not apply to any dispute that either party had already given notice of before the change took effect, and you may reject the change by emailing info@showcasevideos.ai within 30 days of our notice of it, in which case the version you last accepted continues to apply to you.

If you are a consumer in a country whose law gives you the right to bring claims in your local courts or under your local law, and that right cannot be waived by contract, nothing in this section takes it away.

21. Changes to These Terms

We may update these terms as the Service evolves. We will update the “Last updated” date above and, for material changes, provide notice on the site or by email at least 14 days before they take effect, and we may ask you to accept the new version when you next sign in. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree, cancel and stop using the Service before the changes take effect.

22. General

These terms, with the documents they incorporate, are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remain in effect and the provision is enforced to the fullest extent the law allows. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them to a successor of our business. Notices to you may be sent to the email address on your account; notices to us go to the contact in section 23. Nothing in these terms creates a partnership, agency or employment relationship.

23. Contact

Questions about these terms, reports of violations, or account matters:

TOG Products Inc., ShowcaseVideos.ai
Marina del Rey, CA 90292
Email: info@showcasevideos.ai
Copyright complaints: dmca@showcasevideos.ai
Privacy requests: privacy@showcasevideos.ai
Web: Contact page